Troubleshooting

Use these checks before contacting support. Most Lite issues come from invalid shortcode slugs, editor context, or caching.

Calculator Renders Blank

Most common causes:

• The plugin is not active
• The shortcode type value is invalid
• The shortcode is placed in an area that does not process WordPress shortcodes

Try this:

1. Confirm the plugin is active in Plugins
2. Test a known valid shortcode such as:

[vareon type="loan"]

3. If that works, compare it to the original shortcode and check the type slug

Block Is Missing

If you cannot find the block:

• Confirm the plugin is active
• Refresh the editor
• Make sure you are using the block editor
• Search for Vareon Calculator, not an old or deprecated name

Changes Do Not Show on the Frontend

Most common causes:

• Page cache
• Optimization cache
• CDN cache
• Stale builder preview

Try this:

1. Clear cache
2. Refresh the page
3. Open the frontend in a private window
4. Recheck the live page, not only the editor preview

Theme or Styling Looks Wrong

Possible causes:

• The embed has a local theme override
• Your WordPress theme is adding CSS that affects the calculator
• A builder container is too narrow

Try this:

• Check whether the block or shortcode explicitly sets theme
• Test with width="100%"
• Temporarily switch to a default theme on a staging site if you suspect a theme conflict

Shortcode Works in One Place but Not Another

This usually means the second location does not execute shortcodes.

Use:

• A Shortcode block
• Elementor’s Shortcode widget
• Another builder’s shortcode module

Do not assume plain text content fields will execute the shortcode automatically.

Page Builder Problem

If you are using Elementor or another builder:

• Use the builder’s shortcode widget or module
• Confirm the widget is on the published page
• Check the frontend, not only the editor canvas

See: Page Builders

Possible JavaScript Conflict

If the shell appears but the calculator does not work:

• Temporarily disable aggressive optimization plugins
• Temporarily disable script-combining or script-delay features
• Re-test with only the main theme and essential plugins active on staging if needed

Width Problem

If the calculator is too wide or narrow:

• For blocks, check alignment and width together
• For shortcodes in builders, start with width="100%"
• For tighter layouts, use a max width like 620px

Before Contacting Support

Include:

• WordPress version
• PHP version
• Lite plugin version
• Site URL or staging URL
• Exact shortcode or block setup
• Screenshot or video
• Steps to reproduce

Contact:

• /contact